Return and Refund Policy

1. Introduction

Thank you for using Partap Singh & Sons for your bill payments. While we strive to ensure satisfaction with our services, we understand that there may be instances where refunds are requested. This policy outlines the conditions under which refunds may be granted and the process for initiating a refund request.

2. Eligibility for Refunds

Refunds for payments made through Partap Singh & Sons may be considered under the following circumstances:

• Overpayment: If you inadvertently pay more than the billed amount, the excess amount may be eligible for a refund.
• Duplicate Payment: If you accidentally make a duplicate payment for a single invoice, the additional payment may be eligible for a refund.
• Service Error: If a payment fails to process due to an error on our part, and the funds have been charged, a refund will be issued.

3. Initiating a Refund Request

To initiate a refund request, please follow these steps:

• Contact our support team at info@pssao.com with the subject line "Refund Request."
• Provide your account information, the transaction details, and the reason for the refund.
• Attach any supporting documents or evidence that might help expedite your request.

4. Processing Refunds

Upon receiving a refund request, our team will:

• Verify the validity of the request by reviewing transaction records and the information provided.
• Process valid refund requests within a certain number of business days (typically 7-10 business days, depending on the bank's processing times).
• Issue refunds to the original method of payment used during the transaction, unless otherwise specified.

5. Non-refundable Circumstances

Please note that in the following circumstances, a refund will not be issued:

• If the payment exactly matches the billed amount and has been correctly applied to your invoice.
• If a payment is made in error but pertains to an actual debt owed.
• For fees associated with the processing of payments (if applicable).

6. Changes to the Refund Policy

This Refund Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage users to review our policy periodically.

7. Contact Information

If you have questions or concerns about our Return and Refund Policy, please contact us at info@pssao.com.