Returns and Refunds

Last updated 21 September 2026

1. Nothing is bought or paid for on this website

pssao.com is a catalogue and information site. It has no shopping cart, no checkout and no accounts, and it does not take money from you at any point. There is therefore nothing on this website itself that can be refunded.

Ordering and online payment happen on our separate site, psspayments.com. Anything you order or pay for there is covered by that site’s own return and refund policy, not by this page.

2. Parts supplied by a PSS branch

Spare parts are sold to you by the PSS branch that raises your invoice. Returns, replacements and credit notes are handled by that branch, on the terms printed on your invoice and, where the part is defective, on the warranty terms of the manufacturer concerned.

Find the branch that invoiced you — with its address, GSTIN and direct number — on our Our Reach page.

3. Manufacturer warranty claims

PSS distributes parts made by more than fifty manufacturers. A warranty claim on a part is ultimately decided by the manufacturer under its own warranty terms. Raise the claim through your branch: they will lodge it with the manufacturer and keep you informed. Please keep the invoice and the original packaging, and do not fit a part you believe to be defective.

4. What to send us

Whether you are asking for a return, a replacement or a warranty claim, it moves fastest if you give the branch:

• the invoice number and date;
• the part number and quantity concerned;
• what the problem is, and photographs where the part is damaged or wrong;
• whether the part has been fitted.

5. If the branch cannot resolve it

Write to info@pssao.com with the same details and the name of the branch, and our head office will take it up.

6. Changes to this page

We may update this page. The date above shows when it last changed. Your invoice terms at the time of sale are what govern that sale.